Privacy Policy &
Terms of Service
We believe in being straightforward. Here is exactly how we handle your information and what you can expect when working with DRA Media Co.
On this page
Information We Collect
Information you give us directly
When you fill out our contact form, take the Brand Clarity Assessment, book a clarity call, or engage our services, we may collect:
- Your name and email address
- Your phone number if provided
- Your business name and industry
- Information about your social media presence and marketing goals
- Any other information you choose to share with us
Information collected automatically
When you visit our website, standard web technologies may collect:
- Your IP address and general location
- Browser type and device information
- Pages visited and time spent on our site
- Referring website or search query
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and deliver services you have requested
- Send you your Brand Clarity Assessment results and follow-up resources
- Communicate with you about your account, project, or engagement
- Send marketing communications — only if you have opted in
- Improve our website and services based on how people use them
- Comply with legal obligations
Email Communications
If you take the Brand Clarity Assessment, fill out our contact form, or subscribe to our newsletter, you may receive emails from DRA Media Co. These may include your assessment results, follow-up resources, or marketing content about our services.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email. Transactional emails related to active client engagements are not subject to unsubscribe requests.
Cookies
Our website may use cookies — small text files stored on your device — to improve your experience and analyze site traffic. We use cookies for:
- Remembering your preferences
- Understanding how visitors use our site
- Improving site performance
You can control cookies through your browser settings. Disabling cookies may affect some features of our site.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at dawn@dramediaco.com. We will respond within 30 days.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include secure data storage, limited access to personal information, and use of reputable third-party service providers.
No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at dawn@dramediaco.com.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
Questions about our privacy practices?
We are happy to answer them. Reach out directly and we will get back to you within one business day.
dawn@dramediaco.com · (925) 289-8542Services
DRA Media Co provides social media management, content strategy, LinkedIn consulting, and related marketing services to small businesses and entrepreneurs. The specific scope of services for each client engagement is outlined in a separate service agreement or proposal.
The Brand Clarity Assessment and other free tools available on our website are provided as-is for informational purposes. Results are based on self-reported information and are not a guarantee of business outcomes.
Acceptable Use
By using our website and services, you agree to:
- Provide accurate and truthful information when contacting us or engaging our services
- Use our website for lawful purposes only
- Not attempt to gain unauthorized access to any part of our website or systems
- Not use our content, tools, or resources in any way that violates applicable laws
- Respect the intellectual property rights of DRA Media Co and third parties
Intellectual Property
All content on the DRA Media Co website — including text, graphics, logos, the Brand Clarity Assessment tool, and all written materials — is the property of DRA Media Co and protected by applicable copyright and intellectual property laws.
You may not reproduce, distribute, or create derivative works from our content without our written permission.
Client content ownership
Content created by DRA Media Co specifically for a client engagement becomes the property of the client upon receipt of full payment, unless otherwise specified in the service agreement. We retain the right to reference client work in our portfolio unless the client requests otherwise in writing.
Payment and Billing
Payment terms for DRA Media Co services are outlined in individual service agreements or proposals. General terms include:
- Retainer services are billed monthly in advance
- Project-based services require a deposit before work begins
- Invoices are due within the timeframe specified in your agreement
- Late payments may result in a pause of services
- All fees are non-refundable unless otherwise specified in writing
Confidentiality
DRA Media Co treats all client information as confidential. We do not share details of client engagements, strategies, business information, or results with third parties without explicit written consent — except as required by law.
Clients agree to treat any proprietary processes, templates, frameworks, or methodologies shared by DRA Media Co as confidential and not to share them with third parties.
No Guarantee of Results
DRA Media Co provides social media and content strategy services with skill, experience, and care. However, we cannot guarantee specific business outcomes, follower growth, lead generation numbers, or revenue results from our services.
Social media performance is influenced by many factors outside our control, including platform algorithm changes, market conditions, and the nature of your business. We will always be transparent about what is working and what is not.
Limitation of Liability
To the fullest extent permitted by law, DRA Media Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
Our total liability to you for any claim arising from our services shall not exceed the total amount paid by you to DRA Media Co in the three months preceding the claim.
Termination
Either party may terminate a service engagement by providing written notice as specified in the applicable service agreement. DRA Media Co reserves the right to terminate service immediately if a client violates these terms, engages in illegal activity, or creates a hostile working environment.
Upon termination, all work completed and paid for will be delivered to the client. Work in progress will be prorated accordingly.
Governing Law
These Terms of Service are governed by the laws of the State of California. Any disputes arising from these terms or our services shall be resolved in the courts of Contra Costa County, California.
Changes to These Terms
We may update these Terms of Service from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.
Questions about our terms?
We keep things straightforward. If anything here is unclear, reach out and we will explain it in plain English.
dawn@dramediaco.com · (925) 289-8542Ready to work together?
Take the free Brand Clarity Assessment or book a clarity call — no strings attached.